Everything you need to answer your questions
Canceling your accountYou can change or cancel your subscription plan at any time and without any justification.
There are two ways to cancel your account:
- Let your plan expire;
- Send an email to our helpdesk informing your intention to cancel the account immediately.
Cancellation by expiration date (non-renewal)If your plan's renewal date expires, your plan will be canceled immediately.
From this moment your website will no longer be accessible to the public, but still accessible through the address of your website administration backoffice.
Whoever accesses your website after the expiration date will display a website message that is not available to the public.
During this period the same is suspended for 30 days. It is only after these 30 days that the domain of your website will stop responding on the internet.
This suspension period allows the customer to renew the website even after the initial deadline and without additional costs.
After 30 days of suspension, the website is removed definitively and there is no possibility of renewal.
Immediate Cancellation RequestIf you wish to cancel your website immediately, just contact our helpdesk by email to firstname.lastname@example.org requesting the immediate cancellation of the same.
If you have direct bank debit as a payment method, it will also be canceled and no further charges will be made.
What happens to my domain in case of cancellationIf the domain has been offered in the plan weasy.io the same is sustained by the platform weasy.io.
However, you may request the transfer of ownership and transfer of ownership to your management.
This operation has a cost of € 25 + VAT.
For more information contact our helpdesk.